Frequently Asked Questions
Are you a licensed bakery?
Yes, even though we are a home-bakery, we are fully licensed by the Ohio Department of Agriculture. We operate in a pet-free, smoke-free environment.
Do you serve gluten-free or sugar-free products?
Yes, we offer gluten-free cakes/cupcakes, gluten-free sugar cookies, and gluten-free oatmeal cookies. We also offer sugar-free cakes/cupcakes. However, our allergen-free items are made in the same kitchen and with the same utensils/bowls that we would normally use for our regular items. While we clean everything very thoroughly before each use, Cleveland Sweets cannot be held responsible for any allergies while consuming our goods.
Do you offer discounts on large orders?
Yes, we are always willing to negotiate reasonable prices for our loyal customers! Orders of 5 dozen of a specific item (chocolate pretzels, cupcakes, etc.) are offered with a 5% discount. Order must be for 5 dozen or more of one item (for example: cannot combine 3 dozen chocolate pretzels and 2 dozen chocolate chip dipped cookies for a discount, it must be 5 dozen of the same item). Excludes decorated sugar cookies.
Do you offer gift certificates?
Yes, gift certificates can be purchased at a $15, $25, or other quantity of your choice.
Do you offer gifts for fundraisers/charities?
Here at Cleveland Sweets, we like to give back to our community whenever we can. If you are in need of a gift certificate or other item for a charity, please contact us at , via Facebook, or via call/text at (216) 584-8494 to discuss.
Do you deliver?
Delivery is on a case by case basis depending on our availability, hours, and location for delivery, and may be subject to a charge. We are located in North Ridgeville, Ohio. Pickup options are available.
How far in advance should I place my order?
Everyday orders should be placed 7 days in advance or as soon as you know the date of your event, with larger orders and weddings at least two weeks to a month in advance. Last minute orders may be accommodated on a case by case basis, and are subject to a rush fee based on the order.
Do you make cakes with licensed characters?
Due to copyright laws, Cleveland Sweets is unable to replicate a licensed image (ie: Disney characters, super heroes, etc.). We can, however, create a beautiful cake for you with a figurine or action figure toy.
Can your products be purchased in store?
Our CLE sugar cookies are available at Cleveland In A Box in the 5th Street Arcade in Downtown Cleveland, as well as on their website. A variety of our desserts are sold at a small permanent pop-up installation at the Nails216 loft at the Salon Lofts in Westlake.
What's the best way to contact you for inquiries/orders?
The best way to place an order is to email us at firstname.lastname@example.org. Unfortunately, we are unable to take orders through our website at this time.